Welcome to Rugged Roots Store – your destination for effortless style with attitude. Below you’ll find answers to common questions about our products, shipping, returns, and more. Can’t find what you need? Reach out to [email protected].
About Our Products
What types of clothing does Rugged Roots Store specialize in?
We focus on statement pieces for the modern man, including 3/4 sleeve shirts, graphic tees, tank tops, and slide sandals – all designed to deliver confidence and comfort.
How would you describe your clothing style?
Our products embody a rugged yet refined aesthetic – bold enough to make a statement but versatile enough for everyday wear. Think urban edge meets practical comfort.
Shipping & Delivery
What shipping options do you offer?
Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 days after 1-2 day processing – perfect when you need those graphic tees fast.
Free Shipping: EMS delivery in 15-25 days (orders over $50) – ideal for stocking up on seasonal essentials.
Where do you ship to?
We ship worldwide from our Georgia warehouse, except to some Asian countries and remote regions. Tracking is included with all orders.
How long does order processing take?
All orders receive 1-2 business days of careful processing by our Georgia team before shipping.
Returns & Exchanges
What’s your return policy?
We stand behind our products with a 15-day return window from delivery date. If your items don’t meet our quality standards, email [email protected] to initiate a return.
What if I receive a damaged item?
Contact us immediately at [email protected] with photos of the damage. We’ll make it right with a replacement or refund.
Payments & Accounts
What payment methods do you accept?
We accept all major cards: Visa, MasterCard, JCB, and PayPal for a hassle-free checkout experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Do I need an account to place an order?
No – we keep things simple. You can checkout as a guest, though creating an account lets you track orders and save preferences for next time.
Still Have Questions?
Our customer service team is ready to help at [email protected]. We’re based in Pooler, Georgia but serve style-conscious men worldwide (except some Asian and remote regions).
– The Rugged Roots Team