At Rugged Roots Store, we stand behind our products with the same durability as our 3/4 sleeve shirts – straightforward, reliable, and built to serve you right. Whether you’re ordering our men’s t-shirts, tank tops, or slide sandals, we want your experience to be as ruggedly satisfying as our gear.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) with two reliable options:

Standard Shipping: $12.95 via DHL or FedEx

  • Order processing: 1-2 business days
  • Delivery time: 10-15 business days after shipping

Free Shipping: Available for orders over $50 via EMS

  • Order processing: 1-2 business days
  • Delivery time: 15-25 business days after shipping

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Our Rugged Returns Promise

If your gear doesn’t meet our rugged standards, we’ll make it right. You’ve got 15 days from delivery to initiate a return or exchange if the product doesn’t fit your lifestyle as perfectly as it should.

Non-Returnable Items

Like a well-worn favorite, some things can’t be returned:

  • Final sale items (clearly marked)
  • Products without original tags or packaging
  • Items showing signs of wear or improper care

How to Return Your Gear

Our return process is as simple as our classic designs:

  1. Contact Us within 15 days at [email protected] with your order number and reason for return (use our template below)
  2. Wait for Approval – Our Georgia-based team will respond within 2 business days with return instructions
  3. Ship It Back – Send the unused item with original tags to:
    Rugged Roots Returns
    4 Chamois Court
    Pooler, GA 31322
    USA
  4. Get Refunded – See refund timeline below

Exchange Process

Need a different size in our men’s t-shirts or prefer another color in our slide sandals? Follow the same steps as returns, but specify “EXCHANGE” in your email subject line. We’ll cover return shipping if the exchange is due to our error.

Refund Timeline

Your money will find its way back with the same reliability as our heavyweight cotton:

  • Credit Cards: 5-10 business days after we process your return
  • PayPal: 3-5 business days
  • Original Payment Method: Refunds always go back to how you paid
  • International refunds may take 1-2 additional business days

Return Shipping Costs

We keep it transparent like our fabric blends:

  • Customer pays return shipping unless the return is due to our error
  • Original shipping costs are non-refundable
  • Free return shipping for exchanges of the same product in different sizes

Return Request Template

Copy/paste this into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Dear Rugged Roots Team,

I’d like to request a [return/exchange] for my recent order #[Your Order Number].

Product: [Product Name, Size, Color]
Reason: [Fit Issue, Defect, Wrong Item, etc.]
[For exchanges, specify desired size/color: _________]

I confirm the item is unused with original tags attached.

Please provide return instructions at your earliest convenience.

Best,
[Your Full Name]
[Your Contact Number] (optional)

Quality Guarantee

We inspect every return with the same attention to detail we apply to our 3/4 sleeve shirts. If you receive a defective item, we’ll cover all return costs and rush your replacement with the speed of our standard DHL/FedEx shipping.

The Rugged Roots Team
Building trust, one honest return at a time